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Cisco finesse reason codes list

WebDec 14, 2024 · Cisco Unified CCE supports SAM Account Name and User Principal Name format for supervisor login name configuration. However, Finesse supports only User Principal Name (UPN). Therefore, use only the UPN login format for configuring the non-SSO EA (Enterprise Agent) Supervisor login name. Supervisors can access tools on the … WebFeb 9, 2024 · To change your selected reason code, press the NotReady button again and select a different reason. Apply Wrap-Up Reason on the IP Phone. A Wrap-Up reason indicates why a customer called the contact center. ... In the Display Name field, enter Cisco Finesse (or another display name that is appropriate for your phone).

Solved: Finesse desktop reason codes - Cisco Community

WebFeb 23, 2024 · When the agent is in Ready state and a call is placed from the ACD (Automatic Call Distribution) line, the system issues this reason code. Reason … WebFeb 23, 2024 · You can assign phone books, reason codes, wrap-up reasons, custom desktop layouts, and workflows to teams on the Team Resources tab of the administration console. Team Resources Assign Phone Books and Reasons to Team Unassign Phone Books and Reasons from Team Assign Custom Desktop Layout to Team Assign … shortest nfl center https://mcmanus-llc.com

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WebFeb 9, 2024 · The Time in State field refreshes every 10 seconds. When an agent's state changes, the Finesse server sends out an agent state notification and the timer resets to 0. An agent state change includes … WebOct 4, 2024 · The Cisco Finesse desktop behavior varies based on the browser and the number of tabs opened. Toaster Notification. When there is an incoming call, chat or email and the Cisco Finesse desktop window or tab is inactive, Finesse displays a notification with the call, chat or email details. Click the notification to restore the Finesse desktop. WebOct 26, 2012 · notification message to the Cisco CallManager and TFTP services and rebuilds. a new configuration file. If the problem still persists, restart the TFTP. service and Cisco CallManager service. Here is the listing of reason codes for "lastoutofserviceinformation" 10 - The TCP connection to the Cisco Unified … shortest nfl game

Cisco UCCE PCCE Reason Codes - Comstice

Category:Cisco UCCX Not Ready Reason Codes - Comstice

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Cisco finesse reason codes list

Cisco Finesse Agent and Supervisor Desktop User …

WebCo-Sell MDF consists of activities and referral incentives that reward Developers and Advisors for completing business development activities or referring business … WebJul 8, 2024 · Cisco Finesse functionalities. Cisco Finesse supports the following functionalities: ... , Cisco Finesse can display a maximum of 100 Not Ready or Sign Out reason codes. If more than 100 codes are configured, the phone lists the first 100 applicable codes (global codes or applicable team codes). ...

Cisco finesse reason codes list

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WebReserved Codes in CCE : -1, -2, -3, 0, 32767, 50001, 50002,50003, 50004, 50005, 50010, 50020,50030,50040, 50042 ; 999 is a reserved reason sent by client to CCE for Forced … WebSep 14, 2024 · Cisco Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE) offer reason codes for the agents in various states and events. There are two types of reason codes; predefined system reason codes and administrator-configured reason codes. Cisco UCCE and PCCE Missing Reports with Comstice …

WebOct 4, 2024 · Predefined Reason Codes Recent Call History Report The Recent call History Report presents the recent call history details like the start time, duration of the call, type of call, phone number, contact disposition, queue and Wrap-Up reasons for the current day, since midnight. The following call based scenarios are not reported: WebJan 9, 2016 · If you want to show the description for Reason Code, it can easily be achieved with CUIC internal customization. Simply do the below steps: 1) Run the Agent Not Ready Reason Code Summary Report with the required Reason Codes. 2) Once the report had executed, simply click on Save As and save it with a new name that you want for the …

WebJul 19, 2013 · Options. 09-26-2024 08:50 AM. I found that article to be inconsistent: Near the top, in the list of reason code names, it shows. CALL_ENDED = 327655. but in the description of CALL_ENDED later, it refers to 32755, without the 6 in the number... I'll be contacting support for this agent anyway, but wanted to point out that document may … WebCisco Developer and DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, and resources.

WebDec 30, 2024 · How to determine the cause of Finesse agent reason codes 366 0 1 How to determine the cause of Finesse agent reason codes Shawn McBreen Beginner Options 12-30-2024 12:50 PM We had an agent report issues with receiving transferred calls or when transferring them from Finesse to someone else internally.

WebJan 23, 2024 · System-generated reason codes Built-in reason codes are generated when the Unified CCX server moves an agent to Logout state or Not Ready state. The Agent State Detail table includes a valid reason code for these two states. Reason code for other states is zero. T Talk time sangamon il case searchWebCisco Developer and DevNet enable software developers and network engineers to build more secure, better-performing software and IT infrastructure with APIs, SDKs, tools, … sangamon property tax searchWebMar 8, 2024 · The Finesse Agent Desktop currently only shows about 10 reason codes before the user needs to scroll if there are more than 10 configured. Is there a way to … sangamon county voting locationssangamon illinois circuit clerk case searchWebJan 20, 2024 · Predefined Reason Codes Recent Call History Report The Recent call History Report presents the recent call history details like the start time, duration of the call, type of call, phone number, contact disposition, queue and Wrap-Up reasons for the current day, since midnight. The following call based scenarios are not reported: shortest nfl game everWebDec 14, 2024 · The Cisco Finesse administration console is a web-based interface used to configure system settings in Cisco Finesse. The administration console contains tabs to click and access the various administration features. The tab names and the associated tasks are: Settings: IP Phone Agent Settings. sangam online education boardWebOct 15, 2024 · The Cisco Finesse administration console is a web-based interface used to configure system settings in Cisco Finesse. The administration console contains tabs that you click to access the various … sangamon school credit union